The UA-PTC Bookstore: Safari Browser Troubleshooting

Skip to main content
Menu
Screenshot of VitalSource error message when accessing UA-PTC Inclusive Access materials in Safari

Safari Troubleshooting – UA-PTC Inclusive Access

Why you are seeing this

Safari privacy settings can block cookies or cross-site content that VitalSource needs inside Blackboard Ultra. If you see “launch unsuccessful” or similar errors, adjust the settings below for your device.

iOS iPhone or iPad

1) Turn off “Block All Cookies”

Settings → Safari → Advanced → Block All Cookies set to Off.

iOS Safari Advanced settings showing Block All Cookies toggle to disable

2) Turn off “Prevent Cross-Site Tracking”

Settings → Safari → Prevent Cross-Site Tracking set to Off.

iOS Safari settings showing Prevent Cross-Site Tracking option to disable

3) Turn off Content Blockers for Blackboard

In Safari, tap the “aA” or puzzle icon in the address bar and choose Turn Off Content Blockers for the site.

iOS Safari content blocker menu showing settings to adjust for VitalSource access Back to top

Mac

1) Open Safari settings

Safari menu → Settings or Preferences.

Safari Settings on Mac showing Privacy and Security tab

2) Privacy settings

Privacy tab → uncheck Prevent Cross-Site Tracking. Also confirm Hide IP Address is not restricting the site.

Safari Privacy settings on Mac showing Prevent Cross-Site Tracking checkbox to uncheck Back to top

Blackboard or Anthology app

Enable cross-website tracking for the app on iOS or iPadOS:

  • Open Settings
  • Scroll to Apps and tap Blackboard
  • Turn on Allow Cross-Website Tracking
Back to top

VitalSource cookie policy

VitalSource requires cookies inside Blackboard Ultra. If cookies are blocked, materials will not load. View policy

Still need help

Send a screenshot of the error to tmcdonald@textbookbrokers.com.